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Due to booking engine maintenance, online reservations will be unavailable on 29 Oct 2022 (3am - 12pm EST). Please contact us at cstor.info@chelseatoronto.com or 1-800-243-5732 for enquiries and reservations.

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Travel Information

To our guests

The health and safety of our guests and employees is of utmost importance to us, and we continue to be vigilant by implementing stringent measures against the spread of COVID-19. We reinforce strict precautionary measures, which include frequent disinfection of all areas of the hotel. You can be assured that the hotel is taking this very seriously and will continue to follow all procedures recommended government health officials.


review our policies here

Service Updates

In an abundance of caution and following government recommendations, we have implemented temporary changes to select hotel services and amenities.


Click here to find out what you can expect - Updated June 1, 2022

Our Cancellation Policy

In these unprecedented times, we are mindful of the uncertainty surrounding closures, cancellations, and travel restrictions. We are making every possible effort to help our guests manage their reservations. We encourage guests with questions to contact our Reservations department at 1-800-CHELSEA (1-800-243-5732) or email cstor.reservation@chelseatoronto.com.


Guests who booked their reservation via a Third Party such as a travel agent, or online booking platform are advised to contact their booking provider for information on their terms and conditions regarding refunds and cancellation fees.

Diligently working to answer all responses

Our Reservations Department operating hours are Monday to Friday 7 am - 10 pm and Saturday to Sunday 8 am - 10 pm. To help serve you better please note the following options:

• To make a new reservation, please book via our website

• For billing inquiries please contact cstor.billing@chelseatoronto.com

• If you are arriving today, or over the weekend and need immediate assistance, please contact our Guest Services team at 416-595-1975

Cleaning Protocol

Click Here to Learn More About Our Cleaning Protocol

View Offers

Bay Entrance with Service

Flexible Rate

Book at ease with flexible cancellations/changes, no pre-payment required. Brilliant members save more.


Toronto Skyline

Advance Purchase

Save up to 25% off when you book in advance. Brilliant members save more.


cne-packages

CNE Package

Includes 2 adult general admission passes to the Canadian National Exhibition.


Unwind and Dine Package

Receive a $50 food and beverage credit. Brilliant members save more.


Bed and Breakfast Package

Bed & Breakfast for 2 package in Toronto. Park, Sleep, Eat, Repeat. Brilliant members save more.


Car driving on road in Canada

Drive, Stay & Save Package

Stay with us and parking is included with this package


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CARP Member Discounts

Discounted room rates for CARP members. Take advantage of our deals.


Skyline in Downtown Chelsea Hotel, Toronto, CAA / AAA Package, Hotel Deals & Offers

CAA / AAA Package

Save 15% OFF your next stay + parking included


A smudge used by indigenous people during the stay in Chelsea Hotel, Toronto

Established Indigenous Offers

Learn more about our special rates for Indigenous people.


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Chelsea bedroom with king size bed, Hotel deals, Chelsea Hotel, Toronto

Patient Stayover Rate

We provide comfort and affordability to anyone receiving treatments at a hospital.


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A meeting during business travel in the conference room offered by Chelsea Hotel, Toronto

Good Neighbour SME Program

Special offer tailored for small to medium businesses


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